Digital Health

Ada App

Care Support

Symptom assessment app transforming knowledge into better outcomes

Ada is a health management app designed to help users understand, manage, and seek care for their symptoms through trusted medical expertise.

Tech Brief
- Symptom Checker: Ada's AI-driven tool asks users a series of questions about their health and symptoms to provide personalized assessments and suggest possible causes.
  
  Health Management: Beyond symptom checking, Ada offers a symptom tracker and access to a comprehensive medical library, enabling users to monitor their health over time and access reliable medical information.
  
  Multilingual Support: The app supports multiple languages, including English, German, French, Swahili, Portuguese, Spanish, and Romanian, making it accessible to a diverse user base.
  
  Data Privacy: Ada prioritizes user privacy by adhering to strict data protection standards, ensuring that personal health information remains confidential.

Differentiators
- Ada has advantages across the care ecosystem. By using Ada as a ‘digital front door’ to care, partners can help users navigate quickly and easily to the right care at the right time, while freeing up precious time and resources for their team. Ada uniquely balances scalable, transparent AI with human control, safety and with clinical accuracy - for which we are recognised as best in class. Trust is pivotal to positive healthcare experiences and clinical accuracy directly impacts this trust. We’ve built the world’s most advanced and accurate symptom assessment technology. Ada’s integrated scalable solutions combine industry leading AI and high quality medical knowledge - including common, uncommon and rare conditions - to deliver value to health providers, clinicians and patients. To maintain the highest medical quality, incorporating the latest clinical developments and ensuring user’s safety at scale, all of Ada’s medical knowledge has been curated and modelled, and is continually reviewed and updated by a team of over 50 inhouse medical experts. Studies show that Ada offers 99% condition coverage and is 35% more accurate, on average, than other symptom assessment solutions on the market. Ada offers the most comprehensive and seamless digital health experience, truly transforming access to healthcare for patients and helping them to only tell their story once. Providing best-in-class symptom assessment, safe care advice, easy appointment booking and leveraging our clients EHR system to share their Ada report with their doctor, Ada enables a truly connected health journey for patients and helps health systems save costs.

Functional Area
Health Management

Status
Released

Clinical Indication
Clinical Reference

End User
Adults, Patients

Platform
iOS

Form Factor
Mobile App

Type
Software and Apps

Care Setting
Mobile Care

Award Winners
Digital Health Hub Finalist (2024)

Evidence/ Clinical Trials
- Clinical excellence is critical in healthcare, and we embrace clinical evaluation to validate the effectiveness, accuracy and safety of our AI solutions: The utility of symptom checkers relies on safety, coverage, and accuracy. In a peer-reviewed study published in BMJ Open in 2020, Ada’s advice was safe in 97% of cases, with 99% condition coverage and 70% accuracy for top 3 suggestion fit compared to the competitor average of 38%. (Source: https://bit.ly/3rEN4C2) A retrospective study published in Orphanet assessed if Ada could speed up time to the diagnosis of rare diseases. In the study, 89.25% of Ada’s top suggestions matched the confirmed diagnosis, and 33.3% of participants could have received their rare disease diagnosis in the first documented clinical visit with Ada. (Source: https://bit.ly/3ydNpye) Together with our partners, we strive to evaluate the impact of Ada in real life settings: Sutter Health and Ada launched an innovative digital front door to provide patients AI driven medical guidance. Data from the partnerships demonstrates that 47% of Ada health assessments are completed outside clinic hours, and 42% of all patients are directed to non-urgent care, freeing up precious time and resources for Sutter’s medical teams. Ada’s triage recommendations proved to be comparable to those of nurse-staffed telephone triage lines. (Source: https://bit.ly/3zSopgr) In a 2020 peer-reviewed patient usability study conducted in a NHS primary care waiting room, 97.8% of patients rated Ada very or quite easy to use, and 12.8% would have delayed their appointment or used lower-intensity care. (Source: https://bit.ly/3iXrFjH)

FDA announcements
- Ada is an EU-MDR Class IIa-certified medical device. Ada’s QMS, as certified by TÜV SÜD, is compliant with ISO 13485, so the quality it ensures in our solutions is not limited to Europe, but replicated around the world.
  
  Staying true to our European roots, Ada is hyper-sensitive when it comes to privacy and data protection. Ada does not sell user data and only the patient or user can decide what happens with their data.

- Get started in 5 simple steps
  - Download Ada.
  - Take around 5 minutes to answer questions about your symptoms.
  - Learn about the conditions Ada suggests.
  - Read trusted advice.
  - Find out what to do next.

Awards and Recognition

Digital Health Hub Finalist (2024)