Digital Health

Maven Clinic

Care Support

A comprehensive virtual care platform focused on women’s and family health

Maven’s pioneering virtual care model is built around women and families, delivering better outcomes and lower costs for everyone. We’re setting a new standard of care for families across geographies, cultures, and backgrounds. Maven offers comprehensive care for everyone planning, starting, and raising a family. We harness the best of technology to deliver a higher quality of care, online and off.

Tech Brief
- On-Demand Access to Specialists: Members can book same-day virtual appointments with OB-GYNs, mental health professionals, lactation consultants, nutritionists, pediatricians, and more, available in 35+ languages and matched to diverse backgrounds.
  
  Care Advocates: Personalized healthcare guides who support members by answering questions, coordinating care, managing reimbursements, and providing coaching throughout their health journey.
  
  Customized Care Plans: Individualized action plans based on onboarding assessments and ongoing member-provider interactions, including proactive health recommendations and educational resources.
  
  Comprehensive Life Stage Support: Programs covering fertility, family building, pregnancy, postpartum, parenting, pediatrics, menopause, and midlife health, ensuring continuous care tailored to each stage.
  
  Financial and Emotional Support: Integration of financial benefits for fertility treatments, adoption, surrogacy, and doula care, alongside mental health support and virtual classes.
  
  Data-Driven Outcomes: Proven clinical impact with reductions in C-section rates, NICU admissions, and emergency visits, delivering strong ROI for employers and health plans.
  
  Global Reach and Accessibility: Serving members in 175+ countries with culturally competent care and flexible benefit configurations to meet diverse workforce needs.
  
  Resource Library and Virtual Classes: Access to medically reviewed articles, workshops, and community support to empower members with reliable information.

Differentiators
- Since 2014, Maven has pioneered digital health for women and families and has led the category in innovation. Maven has the most comprehensive platform in the space today, and we’ve built both breadth and depth into our platform over the past 8 years. We are the only platform to offer an end-to-end solution, from preconception, family building, fertility, and maternity to parenting, pediatrics and menopause. We provide a rare combination of care navigation, virtual care, and a digital platform with personalized content and communities and flexible reimbursement and financial tools that drive industry-leading engagement. It’s this engagement that allows us to drive both clinical and business outcomes: 93% of our members complete our onboarding assessment and they have an average of 12 touch points per month, which include messaging providers, virtual appointments, attending classes, reading articles, and more. For some of our programs, the average touch point per month is as high as 21. We are relentlessly focused on member and client needs, and bring the trust, reliability and clinical rigor needed to drive meaningful change for a population that has been so radically undeserved.

Functional Area
Health Management

Status
Released

Clinical Indication
Pregnancy

End User
Adults

Care Category
Women's Health and Pregnancy

Platform
Web

Clinical Area
Obstetrics

Type
Service

Care Setting
Mobile Care

Access
Employer Benefit, Authorized Prescriber

Evidence/ Clinical Trials
- Maven consistently achieves a 2:1 clinical ROI based on per-member impact in medical cost savings. Maven’s typical business ROI is 4:1 when factoring in improved productivity and return-to-work rates. This allows Maven to achieve up to 6:1 overall ROI (clinical + business). In assessing Maven's impact, we utilize multiple controls to determine the range of program impact on clinical outcomes. The conservative end of the range is typically based on full BoB data vs. internal controls. The high end is based on a subset of Maven members (i.e. first time moms for C-section rates, individuals over 35+ for NICU admissions) vs. concordant national benchmarks (i.e. PRAMS database). Based on data from our BoB we see: --8-20% reduction in C-sections --20-28% decrease in NICU admissions --23-28% increase in members benefiting from improved mental health --27-31% reduction in unnecessary emergency department visits --2-7% of members demonstrating avoidance of unnecessary fertility treatment (conservative range based on self-reported 17% of members getting pregnant without ART) Two independently performed claims-based case studies evaluating Maven’s impact on pregnant beneficiaries at mid-size technology companies showed: a 35% reduction of c-section rates despite increased delivery volume and an 8% reduction in total cost of care respectively. Another claims-based evaluation for an employer with 20k+ employees showed: $4k+ risk-adjusted medical savings per member and higher rates of key quality indicators such as improved postpartum visit attendance. Savings were greater for those with higher risk (+60% for members with history of C-section; +100% for those with history of NICU admission).

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