Digital Health

Wellthy

Care Support

Provides personalized support to help you tackle the logistical and administrative tasks of caring for your people

Wellthy helps individuals and families manage and coordinate care for a chronically ill, aging, or disabled loved one. We believe that there is a silent, massive, and growing caregiving crisis impacting our families, companies, and countries. This is caused by a confluence of factors—we have a large aging population, these people will live longer with more chronic conditions than ever before, families live apart from one another, and our healthcare and eldercare systems are the most complex, opaque, and expensive in history. The result for families is that managing complex care ends up being enormously stressful and overwhelming. We want to make it easier!

Tech Brief
- Wellthy is a comprehensive caregiving support solution that eases the logistical and administrative burdens of caring for loved ones. Each Wellthy member is assigned a Care Coordinator, who works to understand each individual situation and provides hands-on support tailored to families’ unique circumstances, setting up a custom care plan, and pulling in other Wellthy experts to get things done on the family’s behalf -- from helping schedule appointments, find the right specialists, research treatment options, manage insurance, organize records, communicate with family members, and much more. Wellthy uses a combination of precision technology and human expertise to make it easier for people to take care of their loved ones and themselves. The Wellthy Care Dashboard is a digital project management tool that helps families confidently plan, organize, and manage care all in one place. This is the home base for communication between caregiver and Care Coordinator. Using the Dashboard, members and Care Coordinators can maintain and update the status of care tasks, track ongoing and evolving needs, share key documents, and communicate with Wellthy users and family members. Recently, Wellthy also introduced Wellthy Community, a peer support network that allows Wellthy members to feel less alone by gaining support and exchanging knowledge with other caregivers just like them. All of it is moderated by Wellthy experts, who can provide answers and direct members to relevant resources.

Differentiators
- Wellthy was the first-in-class caregiving support solution when we started working with employers in 2016, and we remain the best-in-class solution. First, Wellthy always prioritizes caregivers, who are so often overlooked as key parts of a care plan. Next, Wellthy can support caregivers by actually getting things done on their behalf. Whereas other caregiving support benefits limit their offering to coaching and guidance, Wellthy uses precision technology to facilitate communication between caregivers and a real-life team of coordinators and experts who are able to alleviate their care demands. Not only do we empower caregivers with information, resources, support, and organizational tools, we also remove the stress of caregiving by working in tandem with caregivers and on their behalf. Over 1 million people have access to Wellthy through their employers, and our clients include world-class employers such as Meta, Cisco, and Salesforce, demonstrating the impact Wellthy has on helping employees manage caregiving responsibilities while allowing employers to maintain a productive workforce. Our recently introduced Community feature further sets Wellthy further apart: While other caregiving support services offer resource banks and forums for peer-to-peer communication, Community is moderated by care experts, giving Wellthy members yet another point of contact with expert assistance and access to tailored answers and resources.

Functional Area
Health Management

Status
Released

Clinical Indication
Clinical Reference

End User
Patients

Care Category
Disease Management

Platform
Android, iOS, Web

Form Factor
Mobile App

Type
Software and Apps

Care Setting
Mobile Care

Access
Direct to Consumer, Employer Benefit, Authorized Prescriber

Evidence/ Clinical Trials
- Wellthy has been able to partner with companies of all shapes and sizes to help bring relief to caregiving employees and positively impact retention, productivity, and absenteeism. In 2022, we more than doubled the number of covered lives and expanded internationally. Our outcomes reinforce the business case for supporting caregivers. In 2021, Wellthy achieved an NPS® score of 81, on a scale of -100 to 1001. This score is world-class compared to averages across all industries, including healthcare (27) and SaaS companies (30)2. According to NPS surveys, 90% say Wellthy allowed them to be better engaged/less stressed at work, 2 in 3 say Wellthy’s support made them miss fewer meetings/work days, and 1 in 3 say Wellthy helped prevent them from taking a leave of absence or resigning. Moreover, Wellthy helps families save time: 48% said up to 10 hours, 37% said 11-40 hours, and 15% said over 40 hours.

FDA announcements
- Not applicable

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